Refund & Return Policy
All sales are final.
Orders may be canceled within 1 hour after placing the order. After this time, if Orffit INC (“we”) has not shipped the order yet, we can cancel your order but there will be a restocking fee of $20. If the order has already been shipped, it cannot be canceled.
We only accept returns for refund or exchange, for damaged items. If you encounter an issue, please e-mail us at email@example.com
REFUNDS AND EXCHANGES
To be eligible for a refund or exchange, you must first e-mail us within 14 days of shipment to alert us of the damage, then return the damaged item to us. The returned item must be returned in the same condition as it was received. Upon receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item.
To complete your return, we require a receipt or proof of purchase.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an e-mail to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your replacement or refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
If the item was a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift code will be e-mailed to you.
If the item was shipped to the gift giver and then given to you, we will send a refund to the gift giver.
I Change my mind, I want to cancel my order.
No, unfortunately, we do not accept order cancellations.
About Orffit Water Bottle
What is borosicale water bottle?
Kablo bottles are made from food-grade borosilicate glass. Borosilicate glass is known for its superior durability. It is chemically unreactive, sanitary and thermal shock resistant, which is why it is the glass of choice for high-end laboratory equipment, restaurants, and wineries. Borosilicate glass will never impart flavors or leach chemicals into your beverage like plastic and stainless steel alternatives.
Are Orffit products BPA-free, Phthalate-free, and Cadmium-free?
All of our caps, glass bottles, and silicone sleeves are leadless, non-toxic, BPA, BPS, phthalate, and cadmium-free.
We offer pure borosilicate glass that us undecorated. Cadmium is often found in decorated glassware that is colored or tinted which we do not offer as these metallic inks and pigments can lead to contamination.
Are Orffit products good for the environment?
All of our products are made from 100% organic materials derived from natural resources. Borosilicate glass is comprised of 3 natural elements: boron, silica, and sodium.
Our boxes are made of recycled cardboard and they are 100% recyclable. They also make terrific storage boxes.
Our packing materials are 100% recyclable. Bubble wrap is mostly air and lightweight plastic, which cuts down on the amount of fuel burned during transportation and consequently, cuts down on emissions.
There are so many bottles to choose from. Why should I buy a Orffit bottle?
We work hard to ensure that the materials and operations involved with manufacturing our products exceed industry standards for environmental responsibility, safety, and fair labor. Orffit bottle is designerd to solve multiple problem.
1. Sustainability: Bottled water is one of the biggest threats to our planet, with over 100 million non-biodegradable plastic bottles trashed every day in the US alone.
2. Design: with a minimalist deign we ensure to providde not just cool design, we were focus into the user needs. You need a water bottle easy to use and easy to clean to make sure you are drinking a good water without accumulated particles at the bottom of the bottle, Orffit bottle is like a puzzle, you can open it from the top and from the bottom, making it easy to clean, stainless steel tea and fruit infuser on the bottom to enjoy the infusions without shaking.
2. Material: Our bottle is made with high borisicalate glass, durable and easy to clean, bamboo food grade, stainless steel difuser. BPA free and other toxic chemical.
Our mission: To eliminate single-use container pollution and deliver minimalist, high-quality products for our customers while doing so. Our products will not impart flavors or leach chemicals into your beverage like plastic and stainless steel alternatives.
Do your bottles offer an airtight seal?
With the caps screwed on, our bottles provide an airtight seal. Our stainless steel cap features a food-grade silicone lining to prevent leaks and is 100% BPA and BPS-free.
My bottle has a subtle odor after opening the cap for the first time, is that normal?
Wash your water bottle and cap upon arrival. Due to the thermal expansion during the manufacturing process, the bottle will have a subtle odor which will go away after your first wash.
Are your glass water bottles recyclable?
Borosilicate glass can be recycled endlessly without quality loss or contamination. However, it is not recommended that you recycle our glass water bottles curbside with your local hauler as they may not have the necessary equipment to heat and recycle borosilicate glass which melts at a much higher temperature than standard soda-lime glass. Contact your local recycling center to confirm acceptance of borosilicate glass. A good resource for recycling solutions can be found at Earth 911.
Do you offer wholesale pricing? Can I carry your products in my store?
We offer wholesale opportunities and we love to team up with businesses that share our vision. Please email us at firstname.lastname@example.org to begin the process of becoming an authorized Orffit retailer.
Care & Maintenance
Will the glass shatter if boiling water is poured into the bottle?
Our glass bottles are 100% hardened borosilicate and resistant to thermal shock, you may pour boiling water into them and steep your favorite tea or coffee.
Do I can put your bottle on the dishwasher ?
For thorough sanitization, you may place your Orffit bottle in the dishwasher, just the glass body. Our 100% borosilicate glass bottles can easily withstand the high temperatures produced by standard and commercial appliances. We recommend placing glass bottles on the bottom rack.
the Bamboo food grade avoid to put it on the dishwasher.
How do I clean my bottle?
We recommend cleaning with a bottle brush and warm, soapy water. For a thorough cleaning, you may place the bottle in your dishwasher except the bamboo caps. We recommend placing glass bottles on the bottom rack and caps on the top rack. Borosilicate glass is easy to clean, durable, inert and sanitary. This is why it is the material of choice among food laboratories, fine dining restaurants, and wineries.
Can I put my bottle in the freezer?
Like any glass bottle, the liquid inside will expand and crack your bottle if it is left in the freezer. We do not recommend putting your Kablo bottle in the freezer when it is filled with liquid.
Will the glass bottle break if I drop it?
As with all glass products and the physics of an impact, it is possible to break your bottle if it is dropped. We recomdend to use the neoprene sleeve that comes with the bottle.
Shipping & Returns
What is Orffit products returns and refunds policy?
We are committed to providing the best product and service to our customers and this is reflected in our Refund Policy.
Photo evidence will have to be provided when notifying us of unforeseen fault or breakages.
Our Refund Policy applies to all purchases made online at http://www.orffit.com click the link below to see our refund policy
Do you ship internationally?
We ship worldwide. Please be aware that on international orders, the recipient is responsible for payment of applicable taxes, duties and other import fees that apply. A gift order may be assessed duty depending on the destination. Please contact your local Customs office for more information.
What shipping options are available?
All our products include free shipping inside the USA and it sends out via USPS Priority Mail, the International Shipping is via UPS and DHL Express
Our current processing time is 1 to 4 business days. Our default method of shipping is USPS priority mail, which takes approximately 2-3 business days to deliver within the USA, EXCLUDING Alaska, Hawaii, Puerto Rico, and APO. Most customers receive their order within a week, but delays are possible.
We advise all to place the order 2 weeks in advance to get your order on time So it's best to get your order in early if you need it by a particular date! Packages may have occasional delays for weather conditions, Covid19 or Other circumstances
Taxes and Duties
Buyers are responsible for any customs and import taxes incurred that may apply. Orffit INC is not responsible for delays due to customs, duties, or taxes